Tired of Muzak on the phone while waiting for a person?Worse yet advertisements while you wait?
How about those patronizing one-size-fits-all messages ‘…our menu options have recently changed.’?
Phone calls are supposed to make things more convenient than standing in line, and they have, but a lack of creativity and an “industrial age” mentality applied to “service calls” and the so-called Service Industry has led to databases and websites DEDICATED to showing consumers how to actually get through to a person rather than figure out how to navigate a phone menu. Argh.
As a usability enthusiast, I cringe.
For those of you interested in the hope of better service take note of this address: At least it is going in the right direction.
http://gethuman.com
Note especially their simple standards list.
http://gethuman.com/earcon/standard.html
Does this mean I have joined the cause? yep.
blief 